Shipping policy

Order Processing Time

Orders are usually processed within 2–3 business days after payment is received.
We do not process or ship orders on weekends or public holidays.

Shipping Rates & Delivery Times

Domestic (Germany):

Standard shipping: 2–4 business days 5,99€
Free shipping for orders over 120€

European Union:

Standard shipping: 4–8 business days 13,99€
Free shipping for orders over 250€

United Kingdom:

Standard shipping: 2-8 business days 19,99€
Free shipping for orders over 300€

United States of America:

Duties and tariffs are included in the price. You do not have to pay additional fees upon delivery.
Standard shipping: 39€
Free shipping for orders over 300€

Rest of World:

Standard shipping: 7–21 business days 25€
Free shipping for orders over €300

Delivery times are estimates and may vary due to customs delays or postal service issues.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number and link to track your package online.

Customs, Duties & Taxes

For orders outside the EU, customers are responsible for any customs fees, import duties, or taxes that may apply.
For US American customers, duties and tariffs are included in the price.
We cannot predict these charges, as they vary by country.

Damaged or Lost Packages

We carefully pack all items, but if your package arrives damaged, contact us within 48 hours with photos.
Lost packages will be investigated with the carrier; replacements or refunds are handled on a case-by-case basis.

Returns & Exchanges

Returns are accepted as per European law no questions asked for customers from the EUROPEAN UNION only, within 14 days of receipt of package. Please email me to request a return. Items MUST be in their original condition, and return postage is at the cost of the buyer.

Please note: Sehnsucht Collection is a one-woman business and returns can be quite challenging for small businesses. I aim for the satisfaction of my customers at all times, and if for whatever reason, I have overlooked any faults or you feel the item does not reflect the description, then a return within the EU is understandable, however please do check measurements and photos carefully before purchase.

If you are not happy with your order, please email me at emma@sehnsuchtcollection.com so we can come up with a solution.